Return & Refund Policy
Last Updated: October 3, 2026
At AslamExpress, we want you to have a smooth and reliable shopping experience. If there is any problem with your order or product, please contact us and we will do our best to assist you.
1. When Can You Request a Return?
You may request a return if:
- You received a damaged or defective product.
- You received the wrong product.
- The product is significantly different from what you ordered.
- There is a problem with the product that was not caused by misuse or accidental damage.
Please contact us as soon as possible after receiving your order.
2. Product Condition
To be eligible for a return, the product should be:
- Unused or in its original condition, where applicable.
- Returned with the original packaging, accessories, and other included items when possible.
- In a condition that allows us to verify the reported issue.
Some products may have different return conditions depending on their type.
3. Damaged or Wrong Product
If your product arrives damaged, defective, or different from the product you ordered, please contact us with your order details.
We may ask you to provide photos or videos of the product so that we can review the issue.
After verification, we may offer an appropriate solution, such as:
- Product replacement
- Return and refund
- Another suitable solution depending on the situation
4. Refund
If your return is approved for a refund, the refund will be processed according to the applicable payment method and circumstances.
The time required for the refund to reach you may vary depending on the payment provider or financial institution.
5. Return & Refund for Online Orders
If you experience a problem with an online order, please contact AslamExpress before sending the product back.
Our support team will guide you through the return process and provide the necessary instructions.
Please do not send a product to an address without first contacting us.
6. Products That May Not Be Eligible for Return
Certain products may not be eligible for return because of their nature, hygiene requirements, customization, digital format, or other applicable conditions.
The return eligibility may also depend on the specific product’s return terms.
7. Return Shipping
If the return is due to a wrong, damaged, or defective product caused before delivery, AslamExpress may provide an appropriate solution regarding return shipping.
If a return is requested for another reason, return shipping costs may apply depending on the circumstances.
8. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Once an order has been processed, shipped, or delivered to the courier, cancellation may no longer be possible.
9. How to Request a Return or Refund
To request a return or refund, please contact us with:
- Your name
- Order number
- Contact number
- Details of the problem
- Photos or videos, if required
Our team will review your request and guide you through the next steps.
10. Contact Us
For any questions regarding returns or refunds, please contact:
